Description
The Branch Service Supervisor prioritizes and assigns unscheduled service calls, supervises branch service technicians, sets schedules, responds to customers and factories, provides technical support, prepares parts, and oversees branch operations. The role requires a high school diploma or equivalent, strong communication and multitasking skills, an acceptable driving record, and either 3–5 years of service-technician experience or 1–3 years of industry experience combined with 2–3 years of direct customer-service experience. It is a non-exempt employee position with on-call weekend rotation, physical work involving lifting and bending, and extensive travel to work sites.
