Description
Service Manager role at United Ag & Turf, a John Deere dealership, responsible for managing dealership service operations to maximize ROI, improve customer satisfaction, grow profitable service labor sales, and control expenses. The position involves setting service goals and budgets, developing service marketing plans, coordinating customer events, handling warranty and Product Improvement Program claims, scheduling and assigning work, reviewing work orders, maintaining tools and equipment, and managing recruiting, staffing, and employee development. The role requires at least 3+ years of service department operations experience, strong communication and customer service skills, familiarity with John Deere products, and proficiency with Microsoft Office and basic financial/report analysis.
