The Service Manager - ITSM Squad R255 will develop, enhance, and roll out Change Management processes across the organization, aligning them with incident, problem, and service request management. The role includes consulting on process design, embedding workflows in Jira Service Management and Service Now, delivering training, supporting ISAE 3402 audit readiness, analyzing process data with SQL and JQL, and contributing to ITSM reporting and improvement initiatives.
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workforce solutionsSan Francisco, CA, US
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