Description
PROFI is hiring an IT Service Manager to serve as the central contact for managed-services customers, manage service levels and service reviews, improve service quality, analyze customer situations, support customer onboarding, coordinate between customers and IT operations, handle escalations, and develop IT service-management processes. The role can be performed flexibly from any location within Germany and requires a relevant degree, several years of IT Service Management experience, project-management and ITIL knowledge, technical infrastructure understanding, strong communication skills, and good German and English proficiency.
