Description
The role supports Service Management delivery for an account across ITIL-aligned practices, with responsibility for governance, reporting, stakeholder engagement, and continuous improvement. It requires IT Asset Management, Configuration Management, or CMDB experience, along with knowledge of ITIL Service Management processes, strong governance and reporting capabilities, and stakeholder engagement skills. The role also supports ServiceNow data quality, incident and change governance, compliance reviews, vendor coordination, and service improvement activities.
