Summary from listing
The IT Operations Center Specialist monitors, troubleshoots, and resolves incidents across infrastructure, networks, applications, servers, storage, and backup systems. The role responds to tickets and phone queues, performs triage and remediation, supports production and test/development systems, maintains monitoring tools and operational procedures, and participates in 24x7x365 on-call or shift rotations. It requires a bachelor's degree or four years of equivalent technical experience, with ITIL, network, VMware, Microsoft, Linux, and security certifications preferred or desired.
