Description
Foodora, part of the Delivery Hero Group, is seeking a detail-oriented and proactive Service Operations Coordinator to support the smooth execution of day-to-day service operations. This role involves handling daily service operations tasks, monitoring KPIs, escalating complex issues, maintaining process documentation, supporting new initiatives, contributing to a positive team environment, communicating with stakeholders, staying informed on tools and products, assisting customers, coordinating between various parties, listening to customer needs, performing proactive follow-ups, adhering to quality processes, handling complaints, and working towards personal and team goals in a dynamic, fast-paced environment.
