Description
The Service Operations Engineer will support SC+’s defence and security service operations by providing first-line and second-line technical support, troubleshooting incidents across hardware, software, networking, and cloud services, monitoring system performance, managing patches and changes, coordinating with vendors, and maintaining customer relationships. The role requires a second-line skill set, patching experience, at least two years of service desk or technical support experience, and familiarity with Microsoft Windows, Windows Server, Microsoft 365, networking, virtualization, cloud platforms, scripting, and ITIL processes.
