Description
The role leads the operationalization of service agreements and connected services, translating strategy into customer journeys, processes, business requirements, pilots, and market rollouts. It involves designing service operating models, mapping end-to-end customer, partner, and internal processes, identifying data and system gaps, and coordinating cross-functional workshops and decision-making materials. The position is based in Gothenburg and requires extensive service or aftermarket business development experience, process and requirements development, IT and digital collaboration, and complex stakeholder management.
