Summary from listing
The role coordinates incident communications, incident reviews, change advisory board activities, release planning, intake governance, operational reporting, Smartsheet workflows, backlog prioritization, process documentation, and cross-functional service operations initiatives. It requires 8+ years of experience in IT operations, service delivery, technical account management, program management, or service management, along with experience supporting U.S.-based organizations and incident, change, release, or service management processes. ITIL Foundation, business continuity management, and English communication skills are preferred or listed as other qualifications.
