Service Operations Support Administrator – Consumer Hardware Quality Control at ClearCaptions

ClearCaptions is hiring a Service Operations Support Administrator – Consumer Hardware Quality Control to perform hands-on testing, inspection, troubleshooting, diagnostics, repairs, and quality-control evaluation of returned consumer hardware devices. The role supports RMA triage, incident management, device testing, remote diagnostics, UAT, root-cause analysis, documentation, and service improvements, and is based at ClearCaptions’ warehouse in Antioch, Tennessee. A bachelor’s degree in information technology or computer science and at least three years of relevant service, systems, telephony, or telephone-testing experience are required, with a salary of $56,000 to $70,000 per year.