Description
The Service Supervisor oversees service technicians and service team leaders, coordinating schedules, repair plans, resources, safety, productivity, quality, customer relations, warranty claims, and operational KPIs. The role provides first-line technical support, escalates complex issues, reviews diagnoses and quotes, documents service work, and leads root-cause analyses and reliability improvements. It requires a tertiary degree or equivalent experience, intermediate technical experience including team leadership, and compliance with mining safety and export-control requirements.
