Summary from listing
The Service Tool Manager will manage ITSM and CMDB administration, report generation, second-line support, tool development and documentation, issue escalation, workflow reviews, request viability assessments, and project documentation. The role requires a Computer Science degree or equivalent with at least eight years of experience, ITSM and CMDB tool background, knowledge of Java, JavaScript or Python, Excel, Power BI, SQL, Unix and Windows, strong communication skills, and the ability to manage customer expectations in a stressful environment. ITIL certification and experience with SMAX, uCMDB, Discovery, and Operations Orchestration are preferred.
