Description
The ServiceNow Consultant advises customers on digital transformation of CRM and customer-service processes, leads projects from consulting and design through implementation and operations, analyzes requirements, develops solutions, configures ServiceNow modules, creates agile features and user stories, and optimizes workflows. The role also mentors junior consultants and contributes to the company’s ServiceNow portfolio. It requires several years of ServiceNow experience, CRM or CSM experience, business and IT consulting experience, analytical and communication skills, a university qualification, German and English proficiency, and willingness to travel within the DACH region. The position offers flexible remote, customer-site, or office work.
