Description
Devoteam is seeking a ServiceNow Delivery Operations Manager to lead the operational management of its ServiceNow Business Unit. The role coordinates project and service managers, oversees project portfolios and delivery quality, plans capacity and resources, manages risks and escalations, defines delivery processes and KPIs, and drives the adoption of ServiceNow AI capabilities and reusable assets. The position also collaborates with Sales and Pre-sales to identify upsell and cross-sell opportunities and supports the evolution toward a ServiceNow Center of Excellence. Candidates need more than 10 years of technology consulting experience, at least 5 years leading delivery, coordination experience, and knowledge of ServiceNow, ITIL, Agile, Jira, capacity management, and AI applied to delivery.
