Summary from listing
Capgemini is hiring a ServiceNow CSM Solution Lead to build and grow its Customer Experience practice in the Netherlands. The role combines solutioning, pre-sales, delivery, configuration, customer advisory, and coaching of consultants and developers. Responsibilities include configuring ServiceNow Customer Experience solutions, designing customer-focused solutions, supporting integrations and platform architecture, leading workshops, advising senior stakeholders, and mentoring delivery teams. The position offers a permanent contract, training, holiday pay, pension contributions, remote work, and other professional benefits.
