Description
This role involves performing daily maintenance, administration, and troubleshooting on the ServiceNow platform. Key responsibilities include implementing CSM modules, configuring Agent workspace, integrating APIs, monitoring system stability, managing workflows, customizing forms, providing issue resolution, improving ITIL processes, handling upgrades, ensuring compatibility, conducting testing, integrating with other tools like Active Directory, implementing automation via Flow Designer and Orchestration, generating dashboards, providing technical support and training, and creating user documentation.
