Description
Müller's Solutions is looking for a ServiceNow Senior Developer - IT Service Management (ITSM) to design, develop, and implement ServiceNow ITSM solutions. The role involves configuring and maintaining various ITSM modules like incident, problem, change, and request management, as well as knowledge management. This includes hands-on development using Business Rules, Client Scripts, UI Policies, Flow Designer, and workflow automation. The developer will also handle daily operations, investigate and resolve defects, enhance existing processes, and continuously improve service delivery logic and user experience. Collaboration with stakeholders, managing updates, providing testing support, and ensuring cross-platform consistency are also key aspects.
