Description
The Services Analytics Lead will own the analytics strategy and roadmap for inDrive’s Services cluster, covering Watchdocs, Trust & Safety, Customer Support, Customer Experience, and Antifraud. The role will build and manage a team of 11+ analysts, lead fraud and risk analytics, evaluate safety and support-automation effectiveness, connect customer-feedback metrics to business outcomes, standardize metrics and data quality, and establish experimentation and causal-inference practices. It requires 6+ years of data or product analytics experience, 2+ years leading teams of 10+ people, strong SQL and Python or R skills, and experience partnering with senior stakeholders.
