Description
The Services Coordinator- Support monitors service delivery performance, manages customer and internal escalations, analyzes operational reports and service metrics, coordinates scheduling and workload distribution, and provides Tier 1 technical support and dispatch coordination. The role also coaches team members, supports process improvement, and collaborates with cross-functional teams. It is an on-site position in Jonesboro, Arkansas, requiring telecommunications or technology industry experience, a bachelor's degree or equivalent experience, and 3-5 years of relevant experience.
