Description
Lenovo is hiring a full-time Services Operations Analyst in Bogotá, Colombia, with a hybrid work arrangement. The role supports service operations by monitoring service cases, resolving technical and customer inquiries, handling returns and warranty transactions, preparing performance reports, conducting audits, investigating recurring issues, and leading continuous improvement initiatives. Candidates should have strong analytical and problem-solving skills, intermediate MS Office skills focused on Excel, and an interest in technology, customer support, quality assurance, and process improvement; prior internship or work experience is a plus.
