Description
The Services Sr. Analyst will advance the Provider Experience Group’s mission by transforming provider feedback, operational data, and business priorities into reporting, dashboards, workflow tools, KPI monitoring, root-cause analysis, and actionable recommendations. The role leads Provider Experience Group PMO projects from requirements gathering through launch and post-launch follow-up, while partnering with Provider Experience, Services, Installations, Merchandising, Operations, Finance, and Technology. It requires a bachelor’s degree in Business Data Analytics or a related field or equivalent experience, plus three years of relevant project management, analytic design, reporting, and root-cause analysis experience, and is based in Mooresville, North Carolina with a five-day-in-office Flex Office arrangement.
