Description
The Services Technician I provides customer service and technical support for Bradford White water heating products to service technicians, homeowners, contractors, distributors, and sales representatives in a fast-paced contact center. The role involves processing customer claims, reviewing service cases, troubleshooting and resolving site- or component-related problems, answering technical questions, and handling escalated issues. Candidates should have 3–5 years of customer service experience, strong communication skills, and familiarity with HVAC or plumbing terminology; plumbing and HVAC/R installation and servicing experience is preferred but not required.
