Description
The Servicing Ops Specialist processes and services complex monetary transactions, account and official-check requests, fraud and identity-theft exceptions, account research, IOLTA reporting, and escheat due diligence. The role coordinates with business partners, branches, fraud departments, and enterprise support teams to complete transactions accurately and in compliance with bank policies, regulatory requirements, and service-level standards. It also manages operational controls, risk mitigation, workflow monitoring, and supports projects, system enhancements, process improvement, training, and change-management activities.
