Description
New Era Technology is hiring an SFCC Business Analyst (B2C) for a 6-month contract-to-hire role supporting Salesforce Commerce Cloud production environments and IBM Sterling OMS. The position manages eCommerce production operations, order lifecycle and fulfillment issues, production incidents, major incident response, root cause analysis, stakeholder communications, and operational documentation. It is based in Bangalore, Chennai, Pune, Gurugram, or Mumbai, India, and requires 7–12 years of relevant experience in a work-from-office general-shift setting.
