Description
Intuitive is seeking a highly experienced Salesforce Service Cloud Architect to lead the design, implementation, and governance of scalable customer service and support solutions for the medical device industry. The role partners with support, technical, field service, quality, training, and commercial operations teams; defines architecture, integrations, data governance, and service processes; leads workshops and roadmap planning; and provides hands-on technical leadership across configuration, customization, integrations, deployments, DevOps, and release planning. The position requires a bachelor’s degree, 10+ years of Salesforce platform experience, 5+ years of Service Cloud implementation experience, and experience in medical device, healthcare technology, or regulated industries.
