Description
SnapOn Software is hiring an associate-level Product Support Engineer to support customers using Appficiency NS products and Microsoft 365. The role handles escalations, customer tickets, SLA management, CSAT reporting, knowledge-base and video content, customer feedback, bug-resolution testing, and change-request updates. Candidates need at least three years of technical support or help-desk experience, preferably in a SaaS company, a computer science or engineering degree or equivalent experience, strong communication and problem-solving skills, and autonomy in a fast-paced environment. Microsoft 365 and NetSuite experience are preferred.
