Site Reliability Engineer at Intact

Description

Intact is seeking a hands-on Site Reliability Engineer to join their Intelligent Operations Department's SRE & Resiliency team. The role involves leading incident investigations, implementing advanced observability solutions using OpenTelemetry, Dynatrace, and Elastic, building auto-healing tooling, managing SLI/SLO stewardship, and driving reliability reporting. The engineer will operate across various cloud platforms like Azure, AWS, GCP, and on-premises, contributing to enterprise-wide resiliency strategies.

Required Skills

Azure
AWS
GCP
OpenTelemetry
Dynatrace
Elasticsearch
Go
Python
TypeScript

Additional Information

Required Previous Experiences: 8+ years of experience in SRE/Platform/Infrastructure/Software Engineering operating large-scale production systems across multi-cloud and on‑prem.
Preferred Qualifications: Strong proficiency in Observability: OpenTelemetry instrumentation and standards; Dynatrace (Davis AI, SmartScape, service-level analysis, baselining); Elastic/ELK (Beats/Agent, ingest pipelines, ILM, Kibana).
Reliability engineering: SLIs/SLOs/SLAs, error budgets, alert strategy, capacity modeling, graceful degradation, circuit breaking, retries/backoff.
CI/CD and deployment patterns: blue/green, canary, progressive delivery, automated rollback, pipeline safeguards.
Kubernetes and service meshes; platform-level resilience and operability.
Data and event systems: replication, snapshots/PITR, CDC, streaming (Kafka, RabbitMQ, Pub/Sub) with DLQs/reprocessing; dependency risk management.
Networking and traffic: DNS, load balancers, CDN/edge, TLS/mTLS; fundamentals of BGP and global traffic management.
Solid software engineering skills in at least one of: Go, Python, or TypeScript; experience with IaC (Terraform), GitOps (Argo CD/Flux), and policy-as-code.
Experience running chaos engineering, game days, and DR exercises; ability to design safe experiments and embed learnings into production hardening.
Excellent communication (written, visual, verbal); adept at coaching, leading investigations, and presenting to mixed technical/business audiences.
Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

About Intact

Intact

property and casualty insurance

Intact is the largest provider of property and casualty insurance in Canada through its subsidiaries Intact Insurance, belairdirect and Brokerlink.

Open roles: 154

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