Description
The role is an individual-contributor Night Incident Commander for Autopilot, a SaaS platform serving dental laboratories. The person will own overnight incident response, monitor platform health, maintain consistent processes across shifts, partner with DevOps, and train an Application Support team member as a backup. The position requires prior technical support or incident-response experience, comfort making decisions under pressure, basic troubleshooting and ticketing skills, and the ability to teach and communicate clearly.
