Site Support Associate at ocadogroup

Compensation

€150/mo

Setup: Remote, Hybrid
Location: Sofia, Sofia-City
Type: Full-time
Level: not_specified
Posted: Aug 12, 2026

Description

Ocado Group is seeking a Site Support Associate to join their Remote Operations team. This role involves providing comprehensive coordination and governance administration for site support processes, ensuring high-quality service delivery. The associate will manage risk, oversee demand and project coordination, steward knowledge systems, drive continuous improvement through analytics, and handle financial administration. They will collaborate with cross-functional teams globally.

Required Skills

IT Project Coordination
Matrix Experience
Cross-Functional Collaboration
Global Collaboration
Service Frameworks
Delivery Methodologies
Waterfall
Agile/Scrum
Organizational Skills
Facilitation Skills
Process Design Skills

Additional Information

Required Previous Experiences: Professional experience in IT, preferably in project coordination, administration, or management.
Experience working in multinational organizations, coordinating distributed work environments across global operational services, and collaborating with diverse remote teams.
Preferred Qualifications: Knowledge of IT service frameworks like ITIL and CMMI.
Familiarity with Waterfall and Agile/Scrum delivery models, with flexibility to take on various roles in a Scrum team.
Strong organizational and prioritization abilities, along with a proactive, pragmatic, and creative problem-solving approach.
Proficient in English communication and interpersonal skills, with a self-driven, assertive, and adaptable personality suitable for dynamic collaboration.