Description
Intercom is seeking a Small Business Relationship Manager to join their sales organization. The successful candidate will be responsible for managing a large book of small business customers, ensuring revenue growth, customer retention, and identifying opportunities for upsell and cross-sell. This role involves building strong client relationships, understanding business pains, providing solutions using the Intercom platform, and collaborating with internal teams to drive product innovation. The position requires a candidate with a strong sales instinct, experience in SaaS sales and procurement processes, and excellent communication skills. Intercom offers a competitive salary, equity, comprehensive benefits including health insurance, and a hybrid work policy.
