Summary from listing
Spire is hiring a Smart Desk Specialist to provide Tier I help desk and customer service support for enterprise software, applications, and hardware. The role handles phone calls, chat messages, and ticketing-system issues; performs preliminary troubleshooting; escalates complex problems; maintains knowledge-base and SharePoint documentation; and supports workstation and room setups. The position is based in the downtown St. Louis Smart Desk and operates in a hybrid remote/in-office environment during business hours with off-hours support rotation.
