Description
Similarweb is hiring an SMB Customer Success Manager to own complex e-commerce and pricing accounts, manage customer lifecycles and growth, develop account plans, mitigate churn, communicate during technical issues, demonstrate ROI, and collaborate with Product, Support, and Development. The role requires at least two years of customer-facing experience in SaaS or data/analytics, a commercial renewal mindset, and familiarity with e-commerce pricing data; CRM familiarity is a plus. The position follows a hybrid model with three office days and two remote days in Prague.
