Description
Homebase is hiring a Product Specialist, Payroll to support small-business customers through payroll workflows using Homebase Payroll. The role covers chat, email, and phone customer support; payroll processing, tax setup, direct deposit, employee onboarding, payroll corrections, and year-end activities; complex-issue investigation; customer insights; and product or process improvements. Candidates need at least one year of experience supporting payroll, payroll software, HR technology, SaaS products, customer support, or technical support, along with strong communication, analytical, problem-solving, and CRM skills. The role is hybrid, with Monday through Thursday in-office days in Houston and flexible Fridays, and includes medical, dental, vision, stock options, retirement matching, paid time off, parental leave, and other benefits.
