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CST - Team Lead - Social CST (copy) at Paytm

Department: Operations & Support

Setup
On-site
Location
Noida, Uttar Pradesh
Type
Full-time
Level
not_specified
Posted

Description

Paytm is hiring a Social Customer Support Team member to resolve customer and merchant queries through chat and call, manage social-media campaigns, maintain brand consistency, supervise customer interactions, develop timelines to meet targets, and ensure timely closure of issues. The role requires previous experience in chat or email support, with social-media escalations management experience and a graduate-level education preferred or stated as acceptable.

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