Description
The Software Support Engineer will support Apple’s Marcom internal tools by troubleshooting issues, communicating with users and stakeholders, creating and updating application documentation, answering user questions, coordinating solutions with development, and helping define support procedures. The role requires at least five years of relevant experience, root-cause analysis across logs, telemetry, and customer feedback, Ruby on Rails and MySQL or Postgres knowledge, and a degree in computer science, computer engineering, or an equivalent related work experience.
