Software Application Support Engineer, Retail Engineering at Apple

Department: Corporate Functions

Compensation · Listed in posting

$150,400 – $225,300

Location: Sunnyvale, California
Type: Full-time
Level: mid
Posted: Jun 17, 2026

Description

The Support Engineer will support the Apple Online Store’s multi-channel eCommerce platform by partnering with engineering teams to prioritize and fix production defects, mitigate incidents, monitor and alert on services, conduct root-cause analysis, and automate support processes. The role requires non-standard on-call availability, strong technical and communication skills, and experience with large-scale software or application support environments.

Required Skills

Java
Scala
PL/SQL
Monitoring
Alerting
Root-cause analysis
Automation
AWS
Splunk
NoSQL

Additional Information

Minimum Education: Bachelor of Science degree or equivalent experience in computer science or a related field
Required Previous Experiences: At least 3 years of software engineering or application support experience in a large-scale environment
Preferred Qualifications: Strong problem-solving and critical thinking skills
Experience with monitoring, alerting, fault analysis, and automation
Strong follow-through, organization, and flexibility
Strong communication and critical-issue triage skills
Knowledge of NoSQL databases and Unix shell scripting
Cloud infrastructure experience, such as AWS, and Splunk or APM tool experience

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