Description
Amazon is hiring a Software Development Engineer for its Service Resource Management team within Amazon Customer Service. The role owns the design and delivery of product workflows or subsystems, including analytics services, anomaly-review experiences, investigation tooling, data quality controls, and operator-facing product flows. Responsibilities include building reliable backend systems, defining metric logic, improving observability and data quality, partnering with product and domain stakeholders, and mentoring newer engineers. The position requires at least three years of professional software development experience, a bachelor's degree or equivalent in computer science or an equivalent field, strong programming ability, and experience with backend services, APIs, or scheduled processing workflows. The role is based in Seattle, Washington, with a base salary of 143,700 to 194,400 USD annually.
