Description
Amazon is hiring a Software Development Manager for its Contact Handling Experience team to lead an engineering team responsible for Customer Service Associate-facing applications and tools. The role manages the software development lifecycle, roadmaps, project plans, quality, operations, system performance, technical architecture, hiring, coaching, and cross-functional collaboration. Candidates need at least three years of engineering team management experience, seven years of engineering team experience, and experience designing or architecting systems, along with knowledge of full software development practices and experience partnering with product or program management teams. The position is based in Toronto, Canada, with a base salary of CAD 171,400 to 286,200 annually.
