Description
Candescent is hiring a Software Support Engineer to serve as a primary customer-facing technical resource for Digital Insight Software Solutions and integrated third-party vendor products. The role involves onboarding, troubleshooting, issue resolution, customer guidance and training, case management, documentation, knowledge-base contributions, and collaboration with cross-functional teams. Candidates need a bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience, while 1–2 years of technical support, software support, or customer-facing technical experience is preferred.
