Description
The role provides production support, observability, and governance for operational excellence, including designing operating models, dashboards, and process controls; supporting audits and compliance; providing stability metrics; and enforcing production standards. It requires AWS, logging and monitoring, ServiceNow, Kafka, API integration, ITIL-aligned incident and change management, SRE metrics, root-cause analysis, SQL, CI/CD, and strong stakeholder communication. The position requires at least six years of IT troubleshooting, resolution, and maintenance experience, along with experience in large-scale on-premises and public-cloud environments.
