Description
The Software Support Analyst will serve as the primary client contact for incoming support requests, answer calls, capture service requests, and resolve technical and functional issues involving INIT’s proprietary software and Windows server environments. The role includes independent troubleshooting, on-site system reviews, customer and internal communication, documentation, and rotating on-call shifts. It is based at the company’s North American corporate headquarters in Chesapeake, Virginia, on a hybrid schedule, with up to 20% travel across North America and internationally. A bachelor’s degree in a related field or equivalent experience, or an associate’s degree with at least two years of experience, is required, along with Windows/Linux terminal experience.
