Description
Haemonetics is hiring an office-based Software Support Analyst in Coventry to provide first-line technical support for healthcare software applications, databases, interfaces, and associated hardware across the UK, Italy, and the wider EMEA region. The role involves diagnosing and resolving software, database, networking, connectivity, and integration issues; supporting customers by phone, email, and remote tools; documenting incidents; escalating complex problems; collaborating with developers and service teams; and using SQL Server Management Studio for database investigations. The position requires prior technical or IT support experience, Microsoft Windows and Office proficiency, strong troubleshooting and customer-service skills, and fluent English; Italian and healthcare technology experience are desirable.
