Description
Innovative Systems, Inc. is hiring a mid-level Software Support Analyst for its Customer Success/Global Operations team. The role supports customers using anti-terrorism and anti-money-laundering software, investigates and troubleshoots software, system functionality, integrations, and product issues, writes SQL scripts and custom processes, collaborates with development and implementation teams, creates documentation and training content, and may gain Azure and cloud-operations experience. The position works Saturday through Wednesday, 3:00 PM to 12:00 AM Eastern, with minimal after-hours on-call rotation. It is based in Pittsburgh with a hybrid schedule, while remote options are available in specified U.S. locations.
