Description
The Software Support Analyst provides on-site, front-line support to law enforcement clients for Penlink software and related systems. The role handles phone and email inquiries, documents interactions in a CRM, troubleshoots software and operating-system issues, escalates tickets, collaborates with development, product, sales, and marketing teams, and maintains positive client relationships. Candidates should be comfortable with Windows and Microsoft Office, have at least one year of customer service or related experience, and be able to learn new applications quickly; prior technology industry experience and Oracle or SQL experience are preferred.
