Description
The Software Support Analyst serves as the primary interface for computing-services customers supported by the Health Technology Department, providing real-time problem analysis and resolution. The role includes help-desk support for EHR issues, user and program setup, patch management, Netsmart Clinical Systems implementation and monitoring, Crystal Reports, documentation, and coordination with supervisors to maintain coverage. It requires a high school diploma or equivalent, knowledge of desktop and business/technical support systems, and customer-service skills.
