Description
The role provides customer and technical support for software products through phone, email, and ticketing systems; analyzes and resolves issues; documents requests and solutions; captures requirements and creates specifications; performs testing and quality assurance; and contributes to support-process optimization and business analysis. The position requires SQL and database knowledge, analytical thinking, strong communication skills, fluent German and English, and advanced Excel knowledge, with hybrid office/home-office work and permanent employment offered.
