Description
Haemonetics is hiring a Software Support Analyst for its Systems Support team to provide first-line technical support for healthcare software applications, interfaces, databases, and associated hardware to customers across the EMEA region. The role involves troubleshooting, remote support, incident resolution, documentation, escalation, collaboration with technical specialists, and participation in hotline coverage. It is based in Italy or the United Kingdom, ideally close to Coventry, and requires prior technical support experience, healthcare or medical device software experience, English and Italian fluency, Windows and Microsoft Office proficiency, and strong customer service and analytical skills.
