Description
The Software Support Manager directs and develops the Tyler Client Services support team, establishes service policies and procedures, manages employee performance and training, mentors team leads, and responds to escalated client issues. The role collaborates with Software Development, Implementation, Consulting Services, and other department managers to improve client service, product feedback, and departmental goals. It requires a related BS/BA degree or equivalent experience, expert-level Tyler software experience or at least five years in Tyler’s Client Service organization, strong management and communication skills, and the ability to prioritize in a fast-paced technical environment.
