Description
Contour is hiring a Software Support Representative for its Lahore office to provide customer support for dealership software and accounting products. The role involves learning product offerings and dealership operations, handling incoming customer emails, calls, and chats, troubleshooting software and hardware issues, maintaining ticket accuracy and closure rates, contributing to the knowledge base, and supporting team follow-up calls. Candidates need at least three years of software service experience, strong computer troubleshooting skills, customer communication ability, and organizational skills; bookkeeping and QuickBooks or Peachtree experience are advantageous. The work shift may range from 7 AM to 6 PM Central Standard Time, with weekends required when needed.
